WE ARE REGULAR PEOPLE TOO. We have decided to add this note to every listing, due to customers being very rude… We operate regular days, typically 8am-4pm (EST) if you do not receive a response right away, there is no need to send 8 messages at 3AM, you can typically expect a response within that time frame. We receive a high volume of messages, most questions, flaws, condition, anything note worthy will typically be here in most cases, pre-owned items are not brand new items, though some may be in nearly perfect condition, others will show signs of regular usage, or somewhere in between, all contents are shown in the photos, we try to pictures all defects or markings on the items for condition viewing purposes, we do not withhold any parts or pieces, what is shown is what is included, our price is always reflective of this, if the item(s) are missing something, you will typically see our price will be very competitive to likewise listings, and often times significantly cheaper. W e strive for quality customer service, and 100% positive 5-star feedback, please send us a message if you experience any issues with your order… We do our best to offer a more detailed description, but less and less people read them, and expect something different than they might receive in some cases because of this. We will always note whether the item is tested or untested, in some cases we might not always have the right cord or even the knowhow to confidently do so, unless the item is noted AS IS we typically will guarantee that items full functionality. Any and all REASONABLE offers are considered, thank you!